Privacy policy

Who we are

FYBR8 is a brand of KKMMM Enterprises Private Limited (CIN U14101HR2026PTC150632), with its registered office at 4th Floor, M-12/1F, DLF Phase 2, Gurgaon, Haryana - 122002. In this policy, "FYBR8", "we" and "us" mean KKMMM Enterprises Private Limited.

This policy explains what personal data we collect when you visit www.fybr8.com, shop with us or contact us, why we collect it, who we share it with and the choices you have. We decide why and how your personal data is used, which makes us its data fiduciary under the Digital Personal Data Protection Act, 2023. We publish this policy as the Information Technology Act, 2000 and its rules require.

What we collect

Your account: your name, email address and mobile number. You sign in with a one-time code that we send to your email (or by SMS, where available), so we never hold a password for you.
Delivery details: the name, address, PIN code, landmark and mobile number you give for each delivery, and any addresses you save to your account. If you send an order to someone else, please make sure they are happy for you to share their details with us.
Your orders: what you buy, sizes and amounts, payment method and status, invoices, refunds, and any return or exchange requests with the reasons, notes and photos you send.
Payments: Razorpay processes our online payments. We receive confirmation of each payment and limited details such as the payment method, but never your full card number, CVV, UPI PIN or net banking password. For a cash-on-delivery refund, we ask for your bank account or UPI details so we can send you the money.
Messages and reviews: what you write to us by email or on WhatsApp, notes our team keeps to help with your orders, and any reviews you submit.
Your preferences: whether you want order updates on WhatsApp, and your cookie choice.
How you found us: when you place an order, we record the link, ad click or website that brought you to our store, the page you first landed on and your browser type.
Technical data: your IP address and the browser and device details your browser sends, which we use to keep the store working and secure.

How we use it

To create your account and sign you in.
To confirm, pack, ship and deliver your orders, and to handle cancellations, returns, exchanges and refunds.
To take payments and to issue GST invoices and credit notes.
To send you updates about your orders by email and, where available, on WhatsApp (if you opt in) or by SMS.
To answer your questions and resolve complaints.
To ask for a review after your order is delivered. You can tell us to stop with one tap from the email.
To understand which of our campaigns work and to measure our ads on Meta.
To prevent fraud and misuse, such as abuse of sign-in codes, coupons or payments.
To keep the records that tax and accounting laws require.

Our emails are about your orders and your account. We will not send you marketing emails unless you have agreed to receive them, and any marketing email will let you unsubscribe.

Who we share it with

We do not sell your personal data. We share it only with the service providers who help us run our store, and only what each of them needs:

Razorpay, which processes online payments and refunds.
Our shipping platform and courier partners, which receive your name, address, mobile number and email address, and the contents and value of your parcel (with the amount to collect, for cash on delivery), to deliver your order and to collect returns.
The providers that host our website, database and files, and our email provider.
Meta, which runs WhatsApp and the Meta Pixel. If you accept cookies, the Meta Pixel records the pages you visit on our store and actions such as adding a pair to your bag. When you pay for an order, we may also send Meta the order value and items, with your email address and mobile number in hashed (scrambled) form, so that Meta can tell us how our ads perform. Meta's own privacy policy covers how Meta uses this data.
The service that runs our AI-assisted WhatsApp assistant, which handles the messages you send us on WhatsApp.

We may also share personal data when the law requires it, for example with tax authorities, or in response to a lawful request from a government agency or a court.

Cookies and similar technologies

We use a few essential cookies and similar browser storage to run our store: to keep you signed in, remember your bag, saved items and recently viewed shades, remember your cookie choice, and keep a note of how you reached our store to send with your order. If you arrive through a creator's or campaign link, a cookie keeps its code for 30 days so that it can be applied at checkout.

With your permission, we also use the Meta Pixel, which sets cookies to measure how our store is used and how our ads on Meta perform. We ask first, and the Pixel does not load if you choose Decline. To change your choice, clear this site's data in your browser and we will ask again.

Where we store your data and how we protect it

Our store's database and files are hosted in India. Some of our service providers, such as Meta, may process data outside India.

We protect your data with reasonable security practices, including:

encryption (HTTPS) between your browser and our website
one-time sign-in codes instead of passwords
card and UPI details entered only in Razorpay's secure checkout, never on our website
invoices and return photos kept in private storage, never at public web addresses
access to customer data only for authorised members of our team, limited by their role

Your order page opens only from the private link in your order emails, or from your account when you are signed in, so please keep those links to yourself. No system is completely secure, but we take care to protect your data.

How long we keep it

We keep your personal data while your account is active and for as long as we need it for the purposes in this policy. If you ask us to delete your account, we delete or anonymise your personal data, except order, invoice and payment records, which we keep for as long as tax and accounting laws require.

Your choices and rights

You can:

update your name, mobile number and WhatsApp preference in your account at www.fybr8.com/account
ask us what personal data we hold about you and how we use it
ask us to correct, complete or update your personal data
ask us to delete your account and personal data, apart from the records we must keep by law
withdraw your consent at any time, for example by turning off WhatsApp updates, telling us to stop review emails or changing your cookie choice
raise a complaint with our Grievance Officer

To make a request, email orders@fybr8.com from the email address on your account. We may need to confirm your identity before we act on it. Withdrawing consent does not affect what we did before, and we may still need some details to complete an order you have already placed.

Children

Our store is meant for adults. We do not knowingly collect personal data from children. If you believe a child under 18 has shared personal data with us, contact us and we will delete it.

Changes to this policy

We may update this policy from time to time. The latest version is always on this page.

Contact and Grievance Officer

For any question, request or complaint about your personal data, contact our Grievance Officer:

Email: orders@fybr8.com
Phone and WhatsApp: +91 97528 73880
Post: Grievance Officer, KKMMM Enterprises Private Limited, 4th Floor, M-12/1F, DLF Phase 2, Gurgaon, Haryana - 122002

We acknowledge every complaint within 48 hours and resolve it within one month of receiving it.