We deliver to addresses across India, wherever our courier partners can reach. Shipping is free on every order, with no minimum order value, and there is no extra charge for cash on delivery.
We currently deliver only within India.
Orders are packed and dispatched from our warehouse in Gurgaon, Haryana. Orders placed by midnight are dispatched the next day.
Pre-bookings follow their own dates. While our pre-booking window is open, every order is a pre-booking. We plan to dispatch pre-bookings between 15 Dec 2026 and 1 Jan 2027, once the balance has been paid online or confirmed for cash on delivery. Our Pre-booking terms explain how this works.
Delivery usually takes 2 to 7 working days, depending on your location. These are estimates: festivals, bad weather or delays in the courier network can occasionally slow a parcel down. If your order seems late, write to us and we will follow it up with the courier.
We email you when your order is confirmed, when it is booked with our courier partner, when it is on its way and when it is delivered. Once your order is booked, our emails give the courier partner's name and your tracking number (AWB), with a link to follow your parcel.
You can follow every step on your order page too. Open it from the link in any order email, or sign in at www.fybr8.com/account and choose the order under Your orders.
If you opt in to WhatsApp updates, at checkout or in your account, we may also send your order updates on WhatsApp.
You can pay in cash when your order arrives, at no extra charge. Please keep the amount shown in your order confirmation ready for the delivery partner. If cash on delivery is not available for an order, the checkout tells you before you place it.
For pre-bookings, the booking amount is always paid online, and you can choose to pay the balance in cash on delivery.
Please check your delivery address and mobile number before you place your order. Keep your phone reachable, as the courier may call you, and make sure someone is available to receive the parcel.
If your parcel arrives damaged, or a pair is defective or not what you ordered, raise a request from your order page within 7 days of delivery and add photos. We will put it right at no cost to you, as our Returns and exchange policy explains.
If our courier partner cannot deliver your order, the parcel comes back to us and we email you. Reply to that email if you would still like the order, and we will send it again. If you no longer want it, we cancel the order and refund everything you paid online, in full, to your original payment method.
Contact us as soon as possible with your order number. We can change the address as long as your order has not been dispatched. Once the parcel is with the courier, the address can no longer be changed.
Email orders@fybr8.com or WhatsApp us on +91 97528 73880 (wa.me/919752873880) with your order number. You can reach us at any hour: our AI-assisted WhatsApp assistant replies first, and a member of our team follows up.