If your jeans are not right for you, you have 7 days from delivery to return them for a full refund or exchange them for another size. We collect them from your door for free, and you pay nothing for return shipping. Every pair is returnable and exchangeable; nothing is excluded.
You do not need to justify a return. Any reason is fine, including a change of mind. Pre-booked orders follow the same rules once they are delivered.
We accept returns and exchanges when the pair comes back:
Please keep the tags on and do not wash the pair until you are sure it is right. If we cannot approve a request, we email you the reason, and you can reply if you would like us to take another look.
Prefer not to do it online? Email or WhatsApp us with your order number and we will raise the request for you.
We review your request and arrange a free pickup from your delivery address within 2 days of your request. We email you when the pickup is booked, when the parcel has been collected and when it reaches our warehouse. Please keep the pair packed and ready for the courier, with its tags attached.
Wrong size? Exchange it for another size in the same shade, free. Each order includes up to two free exchange requests, with no shipping cost to you. If you need more than that, contact us and we will help.
You can choose any size that is in stock. We send your new size once the pair you are returning reaches our warehouse and passes our check. If your new size is no longer in stock by then, we will let you know and can refund you in full instead.
Exchanges are for a different size of the same shade. If you would prefer another shade, return the pair for a refund and place a new order.
Once your pair reaches our warehouse, we check it and start your refund within 2 days. We refund the full amount you paid for the returned pairs; if you used a coupon, that is the amount you paid after the discount.
We email you when your refund starts, with the refund ID for online refunds, and again when it is complete. You can follow it on your order page as well. If a GST invoice was issued for your order, we also issue a credit note for the returned pairs, which you can download from the same page.
If your pair arrives damaged or defective, or you receive the wrong item, raise a request within 7 days of delivery, choose that reason and add photos. We will refund you in full or exchange it for another size, at no cost to you. If you would like the same size again, contact us and we will help.
Found a problem after the 7 days? Write to us with your order number and photos, and we will look into it. This policy does not affect your rights under the Consumer Protection Act, 2019.
You can cancel an order at no charge until it is dispatched. Email or WhatsApp us with your order number and we will cancel it for you. If you paid online, we refund the full amount to your original payment method and email you when the refund is on its way.
Pre-bookings can be cancelled in one tap from your order page, with an automatic refund, as our Pre-booking terms explain. Once an order has been dispatched it can no longer be cancelled, but you can return it within 7 days of delivery.
Our jeans cannot be altered or hemmed once sold. If you are unsure about your size or length, check our Fit and size guide at www.fybr8.com/fit-guide or ask us on WhatsApp before you order.
Our courier partner brings your return to KKMMM Enterprises Private Limited, 4th Floor, M-12/1F, DLF Phase 2, Gurgaon, Haryana - 122002. You do not need to post anything yourself: we arrange the pickup.
Email orders@fybr8.com or WhatsApp us on +91 97528 73880 (wa.me/919752873880) with your order number. You can reach us at any hour: our AI-assisted WhatsApp assistant replies first, and a member of our team follows up.